contracts - DOCX / PDF
Website Maintenance Agreement
Ongoing website maintenance contract with update schedules, uptime monitoring, and support hours
Website Maintenance Agreement
Party 1 (Name / Company)
Party 1 Address
Party 2 (Name / Company)
Party 2 Address
Effective Date
Services included
Monthly support hours
Response time
Uptime monitoring
Backup
Security scanning
Performance
Content updates
Reporting
Rollover
Duration / End Date
Signature
Signature
For web agencies offering monthly maintenance retainers.
Key Sections
- Services included (WordPress/CMS updates, plugin updates, security patches)
- Monthly support hours (1, 3, 5, 10 hour tiers)
- Response time SLA (24hr standard, 4hr critical)
- Uptime monitoring and alerting
- Backup frequency (daily, weekly) and retention
- Security scanning and malware removal
- Performance monitoring and optimization
- Content updates (text changes, image swaps, new pages)
- Reporting (monthly performance, uptime, security report)
- Rollover or expiration of unused hours
- Emergency support outside business hours
Excludes major redesigns and new feature development (quoted separately).
Customize service tiers and SLA terms in PDFb2.
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