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Customer Satisfaction Survey Report
Report template for analyzing customer satisfaction survey results
Report Title
Customer Satisfaction Survey Report
Author
Date / Period
Survey methodology and response rate
Overall satisfaction score and trend
NPS (Net Promoter Score) and distribution
Category ratings (product, service, value, support)
Open-ended response themes and sentiment
Customer segment analysis
Competitive benchmarking
Correlation analysis (what drives satisfaction)
Detractor analysis and recovery opportunities
Action plan and priority recommendations
Professional report format for analyzing customer satisfaction survey results.
Report Sections
- Survey methodology and response rate
- Overall satisfaction score and trend
- NPS (Net Promoter Score) and distribution
- Category ratings (product, service, value, support)
- Open-ended response themes and sentiment
- Customer segment analysis
- Competitive benchmarking
- Correlation analysis (what drives satisfaction)
- Detractor analysis and recovery opportunities
- Action plan and priority recommendations
Includes executive summary, body sections, findings, and recommendations.
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