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Complaint Resolution Form
Fillable form template for tracking customer complaint handling and resolution
Complaint Resolution Form
Customer name and account number
Date complaint received
Channel received (phone
email
in-person
social media)
Category (product
service
billing
delivery
Signature
Date
A structured form for tracking customer complaint handling and resolution.
Form Fields
- Customer name and account number
- Date complaint received
- Channel received (phone
- in-person
- social media)
- Category (product
- service
- billing
- delivery
- staff)
- Detailed complaint description
- Customer desired outcome
- Assigned to (employee name)
- Investigation findings
- Resolution offered
- Resolution accepted by customer (yes/no)
- Follow-up action required
- Date resolved
- Customer satisfaction after resolution
Designed for digital and print use with clear labels.
Customize in PDFb2.
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